Welcome to Wizel Footwear!
1. Return Policy
We accept returns for both defective and non-defective products under the following conditions:
- The product must be new, unopened, and in its original packaging.
- Returns must be initiated within 2 days of receiving the product.
Return Process:
- Returns can be made by mail only.
- A return label can be downloaded and printed at no cost to the customer.
- A restocking fee of ₹300 will be deducted from the refund amount.
What is a restocking fee?
A restocking fee is a small charge to cover the costs associated with processing returned items, ensuring quality control, and restocking inventory.
Refund Processing Time:
Once the return is received and inspected, the refund will be processed within 7 days.
2. Exchange Policy
We accept exchanges for products under the following conditions:
- The product must be new, unopened, and in its original packaging.
- Exchanges must be requested within 2 days of receiving the product.
Exchange Process:
- Exchanges can be made by mail only.
- A return label for the exchange can be downloaded and printed at no cost.
3. How to Return
To initiate a return or exchange, please follow these steps:
- Contact our customer service at [email protected] or +91 9682158700 within the specified return period.
- Provide your order number and details of the issue.
- Our customer service team will guide you through the return process.
4. Conditions for Return
- Shoes must be unworn, in their original condition, and in the original packaging.
- Returns and exchanges must be requested within the specified period.
5. Refund Process
- Once we receive your returned shoes and verify the condition, we will process your refund.
- Refunds will be issued to the original payment method within 5-7 days.
Thank you for choosing Wizel Footwear. We value your satisfaction and are here to assist you with any concerns.
Contact Us: For any questions or assistance, please contact us at:
- WhatsApp: +91 9682158700
- Email: [email protected], [email protected]